Product safety recall

Tesla Powerwall 2 Recall Information

A large portion of Tesla Powerwall 2 batteries have been identified to have a battery cell defect. Affected batteries will be replaced under warranty, at no cost to you.

Check your Tesla app
If you are affected you will receive a notification that your Tesla Powerwall has been locked out for your safety and to contact your installer.
Product
Tesla Powerwall 2 home battery
Sold between
1 November 2020 and 23 August 2025
Remedy
Replaced under warranty at no cost
ACCC reference
PRA 2025/20611
What you need to do

How to get your battery replaced

1

Check your Tesla app

If you are affected you will receive a notification that your Tesla Powerwall has been locked out for your safety and to contact your installer.

2

Email us

Please send us an email to service@solarprobendigo.com.au with your name and address.

3

We arrange it with Tesla

We will then contact Tesla and arrange a warranty replacement for you.

4

Track your replacement

Head to ion.tesla.com/role and sign in as a customer using your Tesla account login (same as your Tesla app login).

About the recall

What's wrong with the battery?

Tesla has identified certain lithium-ion battery cells from a third-party supplier in a subset of Powerwall 2 systems that may fail and overheat. Tesla has received reports of affected units smoking or emitting flames, resulting in minor property damage. No injuries have been reported.

The fault is in the battery cells, not in the installation. Tesla checks each battery individually by its serial number, so not every Powerwall 2 sold in the recall period is affected.

Tesla Motors Australia issued the voluntary recall through the ACCC on 16 September 2025. It was updated on 13 April 2026 to extend the sale dates, and on 12 August 2026 to advise owners to contact their installer to schedule a replacement.

View the ACCC notice
Common questions

Recall FAQs

Is my Powerwall 2 safe to keep using?
Rest assured Tesla is actively monitoring all systems. Once affected systems are identified they are remotely discharged to ensure there is no risk to you.
How do I know if my battery is affected?
Check your Tesla app. If you are affected you will receive a notification that your Tesla Powerwall has been locked out for your safety and to contact your installer.
How do I check the progress of my replacement?
Head to https://ion.tesla.com/role and sign in as a customer using your Tesla account login (same as your Tesla app login).
Will I have to pay for the replacement?
No. Affected batteries are replaced under warranty at no cost to you.
What about the savings I lose while my battery is discharged?
Tesla will consider compensation for lost energy savings on a case-by-case basis.
Does this affect Powerwall 3?
No. The recall covers Powerwall 2 only.
My Powerwall 2 was installed by another company. Can you help?
Please contact Tesla on or call them on 1800 958 369.
Did we install your Powerwall 2?
Email us to arrange your replacement
Please send us an email to service@solarprobendigo.com.au with your name and address. We will then contact Tesla and arrange a warranty replacement for you.
Email us